Monday to Thursday 8.30am till 4.15pm (Eastern Standard Time in winter or Eastern Daylight Time during summer)
Phone calls will be answered during these hours.
Please be patient when phoning as the line can get very busy. If you are having trouble reaching us you can try Brian's mobile number, or preferably send us an e-mail with your contact details and we will call you back.
Internet orders placed before 2pm are generally desptched the same day. Orders placed after 2pm on Thursday will be despatched the following Monday.
We attend approximately 8 Gem and Jewellery Shows every year so opening the warehouse on the weekends is not a viable option.
Visiting the Rock Shop
DUE TO COVID-19 OUR WAREHOUSE IS CLOSED TO THE PUBLIC UNTIL FURTHER NOTICE. THIS IS LIKELY TO CONTINUE FOR THE REST OF 2020.
ORDERS CAN BE PLACED ONLINE OR OVER THE PHONE IN ADVANCE AND PICKED UP AT THE REAR OF THE WAREHOUSE.
WE APOLOGISE FOR ANY INCONVENIENCE.
If you prefer to shop in person then come in and see us at the Rock Shop, which is located in our warehouse at West Ballina, in Northern NSW, about two minutes driving time off the Pacific Highway.
The Rock Shop is open to the public from Tuesday to Thursday only. Hours are 8.30am until 4.15pm. Please note: due to OHS the main area of the warehouse containing the stock shelves is no longer accessible to customers. Whilst you can enter the Rock Shop, you will need to bring a list for items located in the warehouse isles and our Team will pick them for you. Alternatively, you can put in an online order and our Team will have it ready for you if you are visiting and wish to pick it up.
Our friendly staff can also set you up with our Customer Store Computer to help you hunt for the items you need (coming soon).
PHYSICAL & POSTAL ADDRESS
Gemcuts Pty Ltd
36A Smith Drive
Ballina, NSW 2478
(or use the form below)
Tel. 02 6681 1686
FAX. We no longer operate a Fax machine.